Quote:
Originally Posted by 68CamaroRS
OK Let me explain again MY BIGGEST COMPLAINT!!! THE DEALER ORDERED A CAR FOR THEMSELVES UNDER MY NAME!!!! MISREPRESENTING TO GM THAT THE CAR IS SOLD TO ME!!! WHEN THE DEALER GOT THE EMAIL TO CONFIRM MY ORDER AND FOUND OUT THAT IT WAS GOING TO BE THE FIRST CAR THEY WERE GOING TO BE GETTING, THEY CHANGED THE CAR SPECS, LEFT MY NAME ON THE ORDER SO THAT IT IS A "SOLD" ORDER AND PLACED THE ORDER FOR THEMSELVES!!!!! TOLD ME BEFORE DOING THIS THAT THE ONLY WAY I COULD HAVE THAT 1ST CAR WAS TO PAY $8,000 OVER MSRP FOR IT. BUT IF I WOULD REORDER THEY WOULDN'T CHARGE THAT MUCH. I DID CHECK WITH OTHER DEALERS IN MY AREA BEFORE PLACING MY 2ND ORDER AND THEY EACH SAID BETWEEN 1,500 AND 3,000 OVER MSRP. I GOT AN AGREEMENT FOR MY 2ND ORDER FOR 1,200 OVER SO I WENT WITH IT.
|
Once an order is entered into WorkBench the name cannot be changed without cancelling the order and reentering. When the inventory manager at my second dealer entered my information she fat-fingered my zip code. Fortunately since she gave me a printout of my WorkBench page on the spot I noticed the problem but she could not change my name or address information via WorkBench. She was able to get in touch with GM IT and they were able to update the zip code from their end. So all of us who have cancelled a first order due to a greedy dealer still have our names on those original orders. Yours is not a unique case.