[Shu71]

OP your fiancé is right. It’s a car; it will get damaged from time to time. I feel for you. I just went through a situation where mine took a 3 inch rock to the hood, windshield and roof. It cost $2300 in repairs ($100 to me for my deductible). So I know the frustration of your baby getting its first imperfection.

Now on to what I see in the pictures. The paint on his door is inside the lip of the door edge. The scrape on your car is a scrape and not a ding. If his door had opened and hit your car, the length of the scrape would have been very short. That appears like the door was open on the SUV and someone backed up with the door edge against your door. Again note the paint in inside the lip of his door. It looks to me like they had pulled in after lunch to park. The passenger opened his door. The driver still had his foot on the brake, shut SUV off. While passenger door was up against your car, the driver let off the brake to get out at which time his SUV rolled backwards and dug into your paint. I don’t see much of a dent, just a scrape. All that said, unless someone (independent investigator/police) can pull a sample of the paint (yours) off his door, have it analyzed and confirmed a match to your car then you really don’t have a case of proof. Sorry, but the chances of it being investigated are slim and none and the burden of proof is on you.

Fair or not, it’s probably best to just turn it over to your insurance to pay and you to pay the deductible. I have to agree though that whoever was in his passenger side did this and for them not to fess up it a shame. Can you make out the passenger in the video? If so I’d make a mental note of them