Quote:
Originally Posted by egad09
When i had the Camaro in for service a while back the dealer paid to have a rental vehicle i could drive around. Long story short is When i picked up the vehicle I was in a rush to get to work only had like 30 minutes to drop off the Camaro again, pick up rental and get to work. The Enterprise rep did his walk around notating the damages to the vehicle (Chevy HHR) which was covered in dings, rust spots, scratches, etc AND a cracked windshield is wht i assumed he was marking down.
About a week after returning the rental i get a letter saying that there was "windshield damage" caused while i had the vehicle!! 
After calling their 1-800# They filed a dispute and i heard nothing back for almost a month now.
Today i get a call while im at work and after listening to the voicemail it is the "investigator" saying that the dispute has been declined and I AM RESPONSIBLE FOR THE PRIOR DAMAGE. THEIR represenative FAILED to inspect the vehicle properly prior by not notating the damage when i check it out. ANd they said that the damage was not noted on the prior rental agreement so I must be responsible.
Any help in the matter? Advice suggestions i dont know where to go from here.
Thanks. |
Unfortunately, you always need to double check what damage they are marking down when you receive the vehicle. If he didn't note that it was there, and it was...this is why they ask you to inspect with them. I always point out damage (even stuff smaller than a half dollar that they say you can ignore per the agreement).
Remember, it's not just their representative that's inspecting the car...it's you too. ALWAYS double check their work.
So if the windshield damage was there, and you didn't have him mark it down...there's no way to prove it was there, and you signed the agreement. You could see if a lawyer might be able to help here, but I'm afraid from my experiences that you're on the hook for this one.