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The difference will be that you have someone from GM working for you to get the issues resolved through your dealer. At times we can help the dealer find the right documentation or make the right decisions when looking to cover the vehicle, among other things. We can also make the decision of whether or not a field representative needs to be involved or not or if bigger guns need to be used to get the issue resolved. Hopefully that explains what having a case with us can do for you.
Jeff Morris, Chevrolet Customer Service
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