Are you thinking maybe it had something to do with the previous trans problem? Hope they make it right for you...record the phone call to Bowler, I'd love to hear it
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"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."
-- Benjamin Franklin
lib·er·ty
/ˈlibərdē/
noun
1.
the state of being free within society from oppressive restrictions imposed by authority on one's way of life, behavior, or political views