Quote:
Originally Posted by The_cartoonist_88
i would just go to the boss and talk to him about the situation. regardless of how screwy the system is, thats completely unprofessional and the next time you go in for some service he will most likely try to screw you in some way because of it. no matter what the case is thats not acceptable in any place of business.
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You are correct you should never call a customer and confront them about the bad survey in that manner. Might call and ask them what to do next time to make sure they are completely satisfied.