Quote:
Originally Posted by SandiCandi
All of the negativity that’s been posted on this forum and other threads are down to two simple things that companies somehow never seem to quite understand no matter how many MBAs and management consultants they employ. It comes down to a lack of communication and an understanding of how customers expect to be treated.
Those who were the "Early Oderers" of the 2010 Camaro expected that they would be the first to:
1) Have a realistic methodology of finding out, up to the minute, the status of their cars. There is so much distain for the 800 number that it has become the joke of the Camaro forums.
2) Expected that their cars were going to be among the first built.
3) Expected that their cars were going to be among the first to be delivered to them.
4) Expected that they would be given some special consideration because they were the first to put their hard earned money down on a car that they never actually saw, never sat in or drove, in an economy that has been the worst in 60 years, and are hearing almost daily the possibility of bankrupcy.
Instead, only some have received a letter and a picture, the infamous “Welcome Kit”. There are many more who ordered in October who are still waiting.
Yes, no one said the world is fair, but there hasn't been an attempt by GM to try to make it a bit fairer for those who are trying to back them - their CUSTOMERS!
So yes, the “early orderers” are 100% right for feeling they are not being treated fairly.
You can argue technicalities such as they didn't "buy a car" it’s just a place holder in the ordering process; that they were unrealistic in thinking their cars would be the first to be built, delivered, etc. But honestly, what percent of us are knowledgeable about the whole automobile ordering, manufacturing and delivery process. And because only a tiny fraction might know, then at the very least GM had a responsibility to send out communications to make it clear to the best of their ability what we were to expect. And they didn't. Not knocking “fbodfather”, but it is unfair that he could only offer hints at what was going on. GM employs people that are supposedly experts in Communications - what happened?
And yes we understand there is probably a significant amount of turmoil going on in GM, but this is just one car and probably one of the most significant one that is coming out in a decade, and it was GMs golden opportunity to show how they can get it right with their customers. They did not.
Perhaps the whole fiasco with the "launch" of the Camaro will be a business school study of what went wrong and how to avoid doing it again, or in another car company.
So GM, you have lost a lot of respect from your most loyal followers and customers, created some bad blood and rather than making the end of what would seem like Christmas Eve for the most forgiving among your customers, it’s been more like a bad bar fight amongst us.
I seriously hope that this thread makes it way to GM brass and soon. You owe us an explanation. We deserve nothing less. Perhaps the press will want to take notice and raise the issue to a higher tenor.
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You said what I've been wanting to say for months...
I throw down $35,000.00 and don't feel much love from the big GM.
I throw down $35,000.00 @ Hendrick Chevrolet of Cary NC and can't even get a return e-mail about changing my order for 2 1/2 months.I get some attention when I go to cancel my order and get my $1000.00 dollar deposit back.
It's pretty sad that you got to show your tail and get mad before getting any attention.
You go.... Maybe someone will stop acting like they've got a pentagon top secret over at GM and stop treating us like a bunch of red headed step
kids...
People do crazy things when they are kept in the dark......