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jmaynard · 01-02-2012, 06:42 PM

I had a similiar problem with a GM vehicle but my circumstances were much more dire. I purchased a SAAB 97X Areo (LS2). Noticed a problm within the first 500 miles with the vehicle hesitating froma stop. It did not happen every time but a lot of the time. During the 500 mile (inspection) I informed them and got the typical response that they 'could not replicate the problem'. Went in for the 10k oil change, same problem; same answer. Long story short, reported it every time the car was in for service/wash/etc. At 25K it had gotten so bad I took it in for just that problem. After 3 days they finally say that when they punched it the accelerator pedal showed 100% but the carb only opened 20%. 2 months later they still could not fix the problem. Took it to the GM training facility, flew in GM specialists, etc.

Now for the real crappy part. Since they shut down the factory that made these, a replacement was not available. To make matters worse, SAAB was in sale mode. Even worse than that, they wanted to CHARGE ME FOR THE 25000 miles I had driven in the defective machine that they COULD NOT FIX???? I held firm and basically let them know that I understood the warrranty, I understood the lemon laws (you have to read then so that you understand them), and that I knew I could beat them in a court of law.

Result: They 'bought back' the car based on sticker price towards purchase of ANY new GM vehicle. This was important because when I purchased the vechile I was eligible for GM supplier discount, loyalty customer incentive, and a VERY large additional incentive on the vehicle. I picked up a new Cadillac SRX as a replacement and paid the sticker to sticker difference (bout 5k).

Lesson learned: NEVER ACCEPT THAT THEY CANNOT REPLICATE A PROBLEM YOU KNOW IS THERE. MAKE SURE YOU HAVE IT DOCUMENTED AND INSIST THAT THEY TAKE TIME TO LOOK AT ALL POSSIBLE CAUSES TO THE PROBLEM AND THEY LIST THE STEPS THAT THEY TOOK TO JUSTIFY THEIR RESULTS. YOU WILL NEED THIS FOR ANY FUTURE COURT ACTION AND TO FORCE THEM TO LIVE UP TO THE WARRANTY AND/OR LEMON LAWS.

Note the bold text above. Without this they can claim anything later down the road. If they wont document, contact GM customer service right away (from the drive bay is best). Open a case and make sure that the miles are recorded and follow up with phone and emails.

BTW: I am a loyal GM customer and wont let a$$ h's dictate what I buy. I just bought my new 2012 Imperial Dark Blue SS2 and love it, but if I have ANY problems I know how to handle GM and will do so without emotion.

01-02-2012, 06:42 PM	#14
jmaynard Account Suspended Drives: 2012 Camaro SS2 Join Date: Dec 2011 Location: Garland Tx Posts: 452	Same kind of problem/different results I had a similiar problem with a GM vehicle but my circumstances were much more dire. I purchased a SAAB 97X Areo (LS2). Noticed a problm within the first 500 miles with the vehicle hesitating froma stop. It did not happen every time but a lot of the time. During the 500 mile (inspection) I informed them and got the typical response that they 'could not replicate the problem'. Went in for the 10k oil change, same problem; same answer. Long story short, reported it every time the car was in for service/wash/etc. At 25K it had gotten so bad I took it in for just that problem. After 3 days they finally say that when they punched it the accelerator pedal showed 100% but the carb only opened 20%. 2 months later they still could not fix the problem. Took it to the GM training facility, flew in GM specialists, etc. Now for the real crappy part. Since they shut down the factory that made these, a replacement was not available. To make matters worse, SAAB was in sale mode. Even worse than that, they wanted to CHARGE ME FOR THE 25000 miles I had driven in the defective machine that they COULD NOT FIX???? I held firm and basically let them know that I understood the warrranty, I understood the lemon laws (you have to read then so that you understand them), and that I knew I could beat them in a court of law. Result: They 'bought back' the car based on sticker price towards purchase of ANY new GM vehicle. This was important because when I purchased the vechile I was eligible for GM supplier discount, loyalty customer incentive, and a VERY large additional incentive on the vehicle. I picked up a new Cadillac SRX as a replacement and paid the sticker to sticker difference (bout 5k). Lesson learned: NEVER ACCEPT THAT THEY CANNOT REPLICATE A PROBLEM YOU KNOW IS THERE. MAKE SURE YOU HAVE IT DOCUMENTED AND INSIST THAT THEY TAKE TIME TO LOOK AT ALL POSSIBLE CAUSES TO THE PROBLEM AND THEY LIST THE STEPS THAT THEY TOOK TO JUSTIFY THEIR RESULTS. YOU WILL NEED THIS FOR ANY FUTURE COURT ACTION AND TO FORCE THEM TO LIVE UP TO THE WARRANTY AND/OR LEMON LAWS. Note the bold text above. Without this they can claim anything later down the road. If they wont document, contact GM customer service right away (from the drive bay is best). Open a case and make sure that the miles are recorded and follow up with phone and emails. BTW: I am a loyal GM customer and wont let a$$ h's dictate what I buy. I just bought my new 2012 Imperial Dark Blue SS2 and love it, but if I have ANY problems I know how to handle GM and will do so without emotion.