Quote:
Originally Posted by KRamdathZL1
i wont regret buying it, but if the exposed cf hood insert is not going to be available, that could be it. GM? Chevy? Can you hear? You might be losing some sales!!
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We hear you loud and clear.
What do you propose that we do?
Suppliers provide us with materials -- we look at them very closely to ensure that they meet our standards. What's also true is that some materials are very difficult to produce.....
So - we have a couple of choices.
1. - we allow the supplier to take their time to produce the parts so that they meet our - and your - expectations -- and put the option on hold....
or....
2. - we go ahead and use inferior parts - which upsets the customer....
or....
3. -- I suppose we could take the owner(s) of the company that produces parts - and all of their employees - and subject them to a severe 'caning' - or perhaps withhold food, water, and sleep - or perhaps call them awful names...
(I don't mean to belittle anyone - but I'm trying to get a point across here once again..)
What I'm asking you to do is stand back and
think about this issue....
People want the car NOW -- and they want it perfect (as they should) and when it doesn't happen, all heck breaks out on enthusiast sites......
Go back and read what I posted yesterday.......
it actually costs us money to put this option on hold -- some manufacturers would say "what the heck - use the bad parts and we'll worry about it IF the customer is upset -- and then we'll warranty it.."
.......I don't think that's what people really want, now do they?
So - again - I apologize on behalf of the entire team -
but please - listen to what I'm saying:
we take this action because we don't want you to take delivery of a new ZL1 that would have parts that may not meet your expectations......