Quote:
Originally Posted by SSAINT
For the last three mornings I've been getting a call on my cell phone that I didn't recognize which I've been ignoring. The message left was that it was GM calling regarding my recent visit to the dealer. Thinking it was just a routine satisfaction survey I never called back. This morning I answered and was pleasantly surprised. I briefly explained that after my 5th bow and top replacement, my top is bulging out behind the rear passenger window and the rear windows wont stay up all the time. Also that the dealer ordered weather stripping thinking that will fix the problem but I didnt think that was the case. I also told her that from what I have read here, I will need another new top. I also inquired whether she had any info on the permanent fix and she said she did not but acknowledged that they are working on it. She also acknowledged that my top may need to be replaced one more time when the fix is released. The bottom line is 1) She apologized several times on behalf of GM/Chevy for the problems with the tops, 2)acknowledged that they are working on rectifying the problem, and 3) offered me either 2 years of on star free or two years of oil changes free for my troubles. I chose the oil changes. To me, this goes a long way in boosting my confidence in GM's customer service and also that they are working on a fix...hopefully before the spring/summer top down weather.
|
Depending on the mile you drive, I might have taken the OnStar.
They will most assuredly go by the GM oil life system. I like to change my oil way sooner than that.