Quote:
Originally Posted by gml1998
A "Good" Technician should be able figure out and repair most problems.
I worked as a Service Consultant/Manager for 20 years in a Chevy store.We always tended to use a Technicians strengths if possible.There were always a few Techs that could handle anything you gave them.
The shop I worked in was a union shop ,there were only a few things that could get a Tech fired on the spot.Theft of any type,fighting of any type, and refusal to do a repair of any type.
If you find a good Tech ,ask for him/her to do repairs .Buying them lunch once in awhile doesn't hurt. lol
|
it is very important to establish a good relationship with a service advisor and techician, and exercise a lot of patience. Whenever I bring a car in for trouble-shooting/repairs, I always call ahead to make sure my service advisor is around and he in turn knows very well to assign only the most qualified and competent mechanic to handle the car...it may take a day or two to free up the technician but it is worth it in the end.