Quote:
Originally Posted by OVRKLL
This is a very good explanation of the "Why" behind the "What".
Although I'm not as...how can I put this nicely...as anxious to get my butt in the driver's seat of a 2012 ZL1 as most are, I still feel for those that do.
Having worked for an automotive parts distribution center, and knowing what has to happen before other things can happen, I can appreciate what GM has done to assure the customer has a quality product that they will enjoy...(enjoy is the key word here). Parts have to be just right, and when a company pays attention to detail, even if most of their customers may not notice it, it shows where the heart of the Associates are...and that means a lot...a whole lot. It's one thing to have Associates that can do the work, it's another to have Associates the WANT to do the work. They look at their job as they Get To do the work as opposed to they Have To do the job...very big difference, which affects the work attitude, which affects the final product, which affects the final CUSTOMER!
However, I would think the take away from all of this is the Quality Assessment should be done well before any announcement of placing orders. This way the cars will be ready when the first order is placed and all imperfections/bugs would have been taken cared of...especially when clocking in 200,000 miles on a CTF.
Hopefully the Team will share notes on lessons learned and brainstorm before the next new product launch.
You really can't blame the customers for wanting the carrot that is dangling in front of their face for 4+ months.
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Well put,and exactly correct about a BIG difference between wanting to produce a good product and HAVING to do so,a person has to take pride in him or herself to do a job the best it can be done,