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Dawn55430 · 04-29-2012, 08:12 PM

I'm pretty upset with my salesman at the moment, and I want to know if it's possible, or who do I ask to get another one, or do I even need one at this point.

Thursday I got a VIN and asked my salesman if we could do the paperwork early so I could get my 1.9 and use the Private offer. He says no problem, and he took my ss# and DOB. Promised to call me back in 10-15 minutes with a time to come in and do the paperwork. 3 hours later tried to call him back (I had been in a meeting) and got voice mail, left a message.

Friday left 3 more messages asking when to come in. Asked the receptionist if he was even in on Friday, they said yes, leave a message he'll get back to you. Never heard back.

Now the week-end is over and Monday is the last-chance to do this. He didn't do a single thing to earn this commission, because I knew what I want, how much I was willing to pay, and all he did was greet me when I walked in. I haven't heard a single word from him since the day I had to nag him for the order number. A week after they cashed my deposit check.

Sorry to be long winded, but my actual question is... Who do I talk to next? Is a sales manager high enough up the ladder to help me, or do I need to take this up with some other position?

04-29-2012, 08:12 PM	#1
Dawn55430 Drives: 2023 Radiant Red 2LT Join Date: Mar 2012 Location: Minneapolis, MN Posts: 283 View My Garage	Possible to get a new salesman? I'm pretty upset with my salesman at the moment, and I want to know if it's possible, or who do I ask to get another one, or do I even need one at this point. Thursday I got a VIN and asked my salesman if we could do the paperwork early so I could get my 1.9 and use the Private offer. He says no problem, and he took my ss# and DOB. Promised to call me back in 10-15 minutes with a time to come in and do the paperwork. 3 hours later tried to call him back (I had been in a meeting) and got voice mail, left a message. Friday left 3 more messages asking when to come in. Asked the receptionist if he was even in on Friday, they said yes, leave a message he'll get back to you. Never heard back. Now the week-end is over and Monday is the last-chance to do this. He didn't do a single thing to earn this commission, because I knew what I want, how much I was willing to pay, and all he did was greet me when I walked in. I haven't heard a single word from him since the day I had to nag him for the order number. A week after they cashed my deposit check. Sorry to be long winded, but my actual question is... Who do I talk to next? Is a sales manager high enough up the ladder to help me, or do I need to take this up with some other position?