customer service reps are a dime a dozen. i dont care how big the company is, customer service reps on average would never truly have the kind of knowledge they are feeding you and it be 100 percent accurate. my bet, at best she/he told u fragments of what he/she has heard, and came up with the story she/he is telling you. if you call two more separate times, dont mention you have talked to anyone else and ask the same questions i guarantee you get different answers.
