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Here's my experience:
I canceled my order with Putnam due largely to the lack of response from them (in addition to Saving41's experience).
When I originally ordered the car from Ed Cerepak on May 15, he was very responsive. He quoted me an out-the-door price of MSRP plus tax, registration, and fees. I changed a couple details of the order the next day, and asked him to send the out-the-door price again. He responded with the order number, but never did give me the out-the-door price.
I then sent several emails to Ed over the course of the next week, asking him to send me a written statement of the agreed-upon price. He did not respond to any of those emails. During that week, I heard Saving41's story, and got concerned about my order.
Finally, I managed to catch Ed on the phone on the afternoon of Friday, May 22. He promised me the deal was still on, and that he would send me the written statement as soon as he got a chance. He never did.
When I finally emailed Ed and asked him to cancel the order, he responded immediately and said, "Will do." I got the message...
I'm going with another dealer now, obviously (Boardwalk in Redwood City). They've promised me a written, signed statement of the order as soon as I can make it down there in person. I'll report back on how things work out.
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