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Issues can and do arise with any new build. This is a first reported. Keep it within perspective. I am sure they will do whatever it takes to rectify the problem. Let's not blow it out of proportion. I am not minimizing the angst or plight of the OP. I can feel for his frustration, but understand anything can and will happen under Murphy's Law and this is a perfect example of that. I hope all works out to the OP's satisfaction in the end.
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In Scott We Trust...all others must show proof.
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