Quote:
Originally Posted by THR ZL1 #1
So a post about a damaged part started on a SUNDAY . . . get THREE pages of complaints . .
The dealer is ordering you a new insert and this STILL isn't good enough?
Good grief . . . some people are NEVER happy
I cannot believe that you bothered Scott with such a issue ON A SUNDAY!
It's not like the dealer said they would not do anything . . . I just cannot understand the over the top expectations of today's car buyers . . sorry . .
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Um no.
First, I found this on a Sunday made a post about it and PM'd two people who have the means to make sure its corrected.
Second, the three pages are full of people checking their cars and reporting theirs are ok and in one other case that they have significant more damage. And in the first page there are people telling me that the pictures are not showing up.
Third, these are obvious manufacturer errors, from the part supplier, that should have been caught during QC on the car. If it wasn't checked for QC, why was the car held for a month after it was built until it was shipped.
Fourth, we dropped a significant amount of money on these cars and they should be as close to perfect as possible. I don't see people with base model vettes complaining of issues like this and they drop similar amounts of cash.
Fifth, If this is the start of an issue GM needs to know about it to either A. find a new part supplier or B. make sure that the deployed fleet and future ZL1s don't suffer from the same defect. GM asked me what an acceptable remedy was. NOT the dealer. My dealer has been great and has done their job. I was talking with GM to let them know about a potential issue. They asked me what I wanted as an ultimate remedy.
Sixth, if you read the thread you would have seen that I was happy with what the dealer did for me. They straight up ordered the part with no question nor hesitation. What I was upset about was that there was no time table given on when to expect a repair (Would a six month wait be acceptable to you?) nor could they tell me if the cracks would get worse with driving effectively grounding the car. Again, would that be acceptable to you?
Seventh, making a post and sending Scott a one PM on a Sunday does not constitute "bothering". If I had barraged him with PMs and incessant nagging that would be bothering.
Eighth, I posted a sincere thank you to both Scott and Brandon (Chevy Customer Service), to which Brandon replied.
Thank you. Good day.