Quote:
Originally Posted by JMAN311
I can't understand having such issues and delays with the hood inserts back in 2012, then fast forward to 2013 models and I have to deal with having a huge 1.5" crack in mine from normal use of what I can only assume is from opening and closing the hood.... I think it is something that should be brought to everyone's attention that this is happening, cause it shouldn't be. If G-Oil hadn't already created this post this weekend I would have. If my dealer's service guy calls me back and states they will order a new insert then I will be perfectly happy, and hopefully I'll have better luck with a new one. The thing I'm worried about, and others are probably worry about is getting the run around from our dealers on this type of issue.
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Right there with ya JMAN. Did you take yours to the dealership yet? Just a heads up, they're gonna need pictures. My service manager took a bunch of photos. It appears because of the limited availability that GM requires proof of damage before ordering a new insert.
I got to chatting with Maureen while ordering my new floor mats and she said she tried to order someone an insert because they had the painted one and the GM people requested photos of the damaged one. She also looked at some stuff on her end (she didn't tell me what) and mentioned that in her opinion she thought they should be able to expedite one to me quickly. So we'll see what happens.