Quote:
Originally Posted by fbodfather
OK - guys - again - deep breath.
Someone lives in Vancouver and is 99% sure of something -
Perhaps you are not.
We don't ever want one of our cars to come back for warranty - for any number of reasons - but the NUMBER ONE reason is this: It's inconvenient for you, the customer.
As to someone making the comment that GM Performance Cars are not up to par with BMW and Audi - show me the hard data. If you cannot, then please don't make such a statement. I don't say this to belittle you, but you might be interested to know that those of us within the auto industry DO talk to each other - and suppliers talk to each other. Every manufacturer today has issues - and some of them are quite serious -- (...you may be surprised to know that one of our Chevy Dealers had to go to court to get his Bentley bought back for bad paint.........who knew?)
I'm going to say it again: G-Oilman - we are going to replace your insert.
|
Scott,
Thank you for the continued communication. However, after the initial complaint I just continued to discuss the issue. I made no further complaints. Until I went to the dealer.
Let me be clear. I am very happy at the service I received from the dealer and the service manager. I am also quite happy with the customer service reps handling of my issue.
My only issue now is that no one can tell JMAN and myself whn we can expect a repair.
I have no question that GM/Chevy will make me whole again. It's the lack of expected completion of the repair that is frustrating me.
Otherwise I'm right as rain.
Again, thank you for the continued communication.