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When I helped my sister buy her Cobalt a couple of years ago it was probably the worst dealership experience of my life.
She was dead on set on getting the car that was on the lot that day, so she didnt want to go anywhere else, if it was up to me, we should have left that dealership after about 20 minutes of talking to the sales rep. Only reason we stayed was we were able to get the car for an absolute steal.
Heres why it was terrible,
1. Salesmen was pushy, not overbearing pushy but pushy enough to make me want to leave.
2. Sales manager was super pushy, kept coming over to us and asking what can I do to put you in this car today.
3. kept playing games with us, we had a decent starting price on the car then add in the rebates that were going on good price tried lowballing us on her trade in. Told him what the lowest we would take on a trade is or there would be no deal. Continuously kept going to the SM and used car manager and slowly kept creeping up towards our number. Finally got to the point where I told him look you either get us what we want for the trade, or there will be no deal made period, I will walk away from this deal over 500 difference on the trade BC there is ten other dealerships in the area we can go to.
4. Finally he verbally gave us the number we wanted, and he refused to write it down on our quote. He said he was worried I would take it to another dealer. I told him you have to write that down on our quote so we can see what the out the door number is. He wouldnt do it. Finally the overbearing sales manager came over and told him to do it.
5. after he finally gave us our out the door number(around 2300 out the door, my sister was trading in a pretty much brand new civic thats how we got the price so low), and explaining the whole ordeal so far to my dad, he told me tell him now you want use the 2000 dollars on a GM card that can be applied to the purchase of a new GM vehicle. He was dumbfounded and didn't want to let us use the card. He finally agreed bc there was no way he could get around it now.
6. Card is in dad's name so he has to come down to the dealership to make the purchase. at this point the out the door price on the car is $300 and change. Dad comes down to sign the paper work (would later just transfer title to my sister) and will just put the total on his card. They made him fill out a credit check, and did a credit check on him. REALLY, not financing the car, the total cost out the door was only like 300 bucks and getting put on a credit card and your going to do a credit check?????
The whole process took about 4 hours total and the only positive we got out of the whole thing was my sister got the car she wanted for a steal. Worst dealership experience of my life. If I could rate it negative I would, but since we got it for a steal I will give it a 1.
Advantage Chevrolet on La Grange Road in IL
Things I hate most about dealerships, pushy salesmen, pushy managers.
Im a straight shooter, I will lay out the deal I want, what I want for my trade in. you can either make it happen, or I will go somewhere else. When I got my Focus the only thing holding me up was the trade in value on my current car, Sales manager came over and asked what was holding up the deal I told him, and he said so if we give you the extra 1K on the trade you will buy the car? I said yep, he said done, I said deal. Not that hard to make a deal.
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