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I think it's not uncalled for to suggest it's a total. I said have a pro inspect and that's what he did. There are some damages that go beyond repair. If the vehicle is not able to be perfectly repaired with no major structure damage then it could be totaled. But without underbody and frame inspection you can't tell from that picture.
His ownership experiance is damaged. The vehicle resell value is damaged. This is why people can think "this person deserves a whole new car". That's totally legit to say that in support of these owners that have gotten hit.
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