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It is the responsibility of the Dealership to ensure the order is CORRECT before it is released for production. When there's several dealerships "doing it right", it would not be that difficult for all of them to do the same - but they don't chose to do so.
No excuses. And I feel your pain, I would be equally frustrated as well!
Remember, GM will be emailing you a survey (if you provided your email to the dealership) after delivery which is VERY VERY important to that dealership. Be sure to tell your dealership just how you plan to fill that survey out.
They should do something...I know I would!
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Scotty, Thanks for your thoughts on this. I don't entirely agree with all of them, but I respect them.
Is this the dealers fault? Somewhat, yes. Is this GM's fault? Absolutely. I was there when my order changes were made. All the options were right at the time. From what I have gathered somewhere between that time and when it was produced a software glitch dropped part of my package. A software that is the responsibility of the manufacturer. Where did I hear about this? Not from GM. Nope, had to find the info on an enthusiast website. It sounds like GM was aware of the issue. Would it have been so hard to shoot an email to the address I provided? Probably not. GM's fault? Oh yeah.
I'm not coming out of left field on this. I also work for a very large corporation (Fortune 50) where multi-million dollar machines are sold. Do orders get screwed up? Yes they do. You want to see a pissed off customer, tell him his 4 million dollar machine is not exactly the way he wants it. But you know what? Those orders get fixed. At the cost to my company, we screwed it up. One way or another, this costs me the employee and our stockholders money. Its called responsibility. What is GM going to do for me? Probably not a thing.
On your second point, that I should threaten to punish my dealer with a poor rating; I do not intend to do this. You're right that this would get thier attention. However, I do not see this as my dealer's fault. They've been very good to me, I'm not going to be that jerk customer who punishes them for something that isn't thier fault. I try to be as ethical as possible in all aspects of life, violating that code just to get something I want...that's just not me.
Everyone on this site, thanks for your input. After some time reading the various posts and doing some "soul-searching" I will likely be re-ordering in the next few days. I intend on keeping this car forever, it is a piece of history. Having the RP6 code would have been really cool. But seeing it everyday with the wrong options would just piss me off. Appreciate your guy's posts. Its hard to find the words to express how angry I really am.
Fbodfather, other GM employees on this site: Take Note-this is how to screw up customer satisfaction. I've been a loyal GM'er for a long time. 3 of the 4 cars I've owned are Chevy's. I was overjoyed when I got the opportunity to place a pre-order on what by all accounts is a stellar car. I spent untold hours researching every detail about this car. I got that silly little grin every time I listened to a dyno run. In a few days I should have been saying "This is an Awesome Car!" to anyone who would listen. Instead, for the next 3-4 months when my friends, family and coworkers ask where my car is I'll have to say "GM dropped the ball" In 3-4 months (hopefully) I'll likely have the car and when asked will have to say "This is a great car...too bad it took 2 orders, and 12 months of waiting to get all the details right"
The Faith has been shaken
Does anyone know how to get in contact with someone at GM directly? Who is going to stand up and say "This is my responsibility". I don't want this to just be a post that lives for a couple days and then is gone to the sands of time.
On a side note:
Scotty,
Out of curiousity, how long would it take for you to get a 2SS / RS manual in IBM with 20" polished rims in stock? I'm only 2.5 hours from your town, if my dealer is unable to resolve this in a timely manner I will certainly consider giving you and your dealership my buisness. It would be the least I could do, I would like to reward your time and dedication to these boards if my dealer can't get the deal done.