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Did not read thru the entire thread.
Some advice:
1. - no matter what you are dealing with - always get a signed agreement. That's Law 101 (and common sense 101)
2. - Never lie. If the dealer is asking you to give them praise when they didn't perhaps deserve the praise, that's lying. We do not want dealers offering 'stuff' to get good grades..that's subverting the whole purpose of the satisfaction survey. (....I'd love to know who the dealer was via private message)
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