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You are a customer and not a member of management for either company. Whatever went wrong is between our two companies. Period.
You are a customer and have every right to stellar customer service. Two months does not meet my or any reasonable persons definition of quality customer service. That said, Pedders has been aware of your problem for less than 48 hours and the PMs to document the time and exchange of information are posted in this thread. We have reached out to you and to Lingenfelter. It is a holiday week so we will be reasonable people and give them sufficient time to reply.
Your choices are to let us finish what we have started on your behalf or file a dispute with the credit card company regarding the Lingenfelter charge in question. Which do you prefer?
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