[garcmol]

You are a customer and not a member of management for either company. Whatever went wrong is between our two companies. Period.

Originally Posted by ginsberg2@hotmail.com

how dare you talk to a customer like that.
i, as the customer demand the truth as its my money thats being held up. i dont like your attitude and demand you cease acting as my advocate as you claim your doing.
you sir, need to brush up on your people skills.


ANYONE WHO DOESNT TAKE THE TRUTH SERIOUSLY IN SMALL MATTERS CANNOT BE TRUSTED IN LARGE ONES EITHER.
Albert Einstein

Since your feelings were hurt and I guess you didn't read the rest;

Originally Posted by JusticePete

...You are a customer and have every right to stellar customer service. Two months does not meet my or any reasonable persons definition of quality customer service. That said, Pedders has been aware of your problem for less than 48 hours and the PMs to document the time and exchange of information are posted in this thread. We have reached out to you and to Lingenfelter. It is a holiday week so we will be reasonable people and give them sufficient time to reply.

Your choices are to let (1)us finish what we have started on your behalf or (2) file a dispute with the credit card company regarding the Lingenfelter charge in question. Which do you prefer?

Here's a quote;

“Life is like a box of crayons. Most people are the 8-color boxes, but what you're really looking for are the 64-color boxes with the sharpeners on the back. I fancy myself to be a 64-color box, though I've got a few missing. It's ok though, because I've got some more vibrant colors like periwinkle at my disposal. I have a bit of a problem though in that I can only meet the 8-color boxes. Does anyone else have that problem? I mean there are so many different colors of life, of feeling, of articulation.. so when I meet someone who's an 8-color type.. I'm like, "hey girl, magenta!" and she's like, "oh, you mean purple!" and she goes off on her purple thing, and I'm like, "no - I want magenta!" .John Mayer

Pete was on the phone with me while I was under my car installing the pace car package in my driveway. Yeah, if he was a "people" person I guess he should have flown out and turned the wrenches too. But it's not so bad having the President of the company in your ear telling you how to install his product.

But your issue is fixed, courtesy of the President of the company that didn't firsthand sell you their product. And he'll continue to take care of you should you have any further problems. THAT's the kind of "people skills" he has.

XX's & OO's