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MJM Distributing · 12-20-2012, 07:56 PM

First off, without even knowing who you are, let me start by apologizing that you feel the way you do about your Hawk Performance Brake Pad order. Secondly, and suffice to say, we are hardly a *nobody* and definitely not *scammers* after being on this forum for almost 3 years now with well over 175 transactions to members of Camaro5. I think you'll see from our A+ rating with the Better Business Bureau as seen HERE, a quick search of this forum (or other forums) or even a quick glance at our eBay Store to see our near perfect feedback, you'll see that we're not exactly a "nobody" in the game. We have been in business almost a decade now and are the sole Master Warehouse Distributor for the South and Central Texas region for Hawk Performance, Eibach, ARP, Magnaflow, KONI, Power Slot and host of other huge manufacturers in our industry.

As far as not being able to reach us, I do believe you *DID* send us a private message here on Camaro5 that was responded to, was it not? Yes, our phones and emails are extremely busy right now due to the holidays, and when we have staff away for the holidays and orders are busier than normal, as you might imagine (and we would hope that for as someone who placed an order like you did, you'd appreciate this), that our already placed orders take priority, as we'd like to take care of those tasks first (like we did yours). I believe that you said above that you placed an order on the 11th. Your order shipped on the 12th (within a business day) and, as you stated above, was delivered on the 17th, just four (4) business days later (Saturdays and Sundays are not business days), yet this was *TERRIBLE* service? With all due respect here, what exactly is the problem? It would seem that before you publicly (and unjustifiably) hang a company out to dry, you might want to do some fact-digging first as to why you never received a notification. Did it go to your spam box? Did we have the correct email address for you? There are a host of different reasons on why, but again, I have no idea what particular customer you are (even after asking you via PM - only for you NOT to respond to it) so I have nothing to go on here. It appears to us that you placed an order with us for a set of pads of a discounted price, got them in four (4) business days (which is pretty standard, if not even kinda fast, especially during this time of year), yet are complaining. What gives here? We apologize, but we are at somewhat of a loss here and cannot understand your frustration.

12-20-2012, 07:56 PM	#3
MJM Distributing Drives: 2010 ABM 2SS/RS Join Date: May 2010 Location: San Antonio, Texas Posts: 242	First off, without even knowing who you are, let me start by apologizing that you feel the way you do about your Hawk Performance Brake Pad order. Secondly, and suffice to say, we are hardly a nobody and definitely not scammers after being on this forum for almost 3 years now with well over 175 transactions to members of Camaro5. I think you'll see from our A+ rating with the Better Business Bureau as seen HERE, a quick search of this forum (or other forums) or even a quick glance at our eBay Store to see our near perfect feedback, you'll see that we're not exactly a "nobody" in the game. We have been in business almost a decade now and are the sole Master Warehouse Distributor for the South and Central Texas region for Hawk Performance, Eibach, ARP, Magnaflow, KONI, Power Slot and host of other huge manufacturers in our industry. As far as not being able to reach us, I do believe you DID send us a private message here on Camaro5 that was responded to, was it not? Yes, our phones and emails are extremely busy right now due to the holidays, and when we have staff away for the holidays and orders are busier than normal, as you might imagine (and we would hope that for as someone who placed an order like you did, you'd appreciate this), that our already placed orders take priority, as we'd like to take care of those tasks first (like we did yours). I believe that you said above that you placed an order on the 11th. Your order shipped on the 12th (within a business day) and, as you stated above, was delivered on the 17th, just four (4) business days later (Saturdays and Sundays are not business days), yet this was TERRIBLE service? With all due respect here, what exactly is the problem? It would seem that before you publicly (and unjustifiably) hang a company out to dry, you might want to do some fact-digging first as to why you never received a notification. Did it go to your spam box? Did we have the correct email address for you? There are a host of different reasons on why, but again, I have no idea what particular customer you are (even after asking you via PM - only for you NOT to respond to it) so I have nothing to go on here. It appears to us that you placed an order with us for a set of pads of a discounted price, got them in four (4) business days (which is pretty standard, if not even kinda fast, especially during this time of year), yet are complaining. What gives here? We apologize, but we are at somewhat of a loss here and cannot understand your frustration.