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Been in Customer Service over 40 years. Auto Body and Mechanical.
Have a track record of very satisfied Customers, except for the ones I fired because they were hostile, arrogant, or placed NO value on the product we were providing.
Threats, and public harrassment will also guarantee a firing.
The Customer is not always right. The Customer does deserve the benefit of the doubt.
If a Customer lies to me or my staff, or threatens us, they are done!
In the 40 years have only been to small claims court three times as the defendent. Won all three. One BBB complaint in the last 26 years. Offered arbitration, Customer would not accept unless they were guaranteed the outcome they demanded.
Most businesses do take their Customers seriously.
This issue is now in the "Court of Public Opinion".
So far we have some Flames and a Response.
Is there enough information for a Verdict?
Maybe everyone should be sworn in.
Perhaps we should start a Poll to decide.
Why is this thread even being allowed?
Seems to fit under the threatening criteria.
Don't give me the "trying to protect others" answer.
When the smokes clears, all I see are threats on top of more threats.
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