Quote:
Originally Posted by autoguy
I haven't been sending it out and replacing it. I replaced the rear piece that I admitted needed to be changed. He purchased a second set of hood stripes because he told me himself he was not happy with the job the installer did. If I sent the wrong ones to him (which has not even been addressed yet), I am offering to send a replacement set of hood stripes. It is not a matter of the cost of the vinyl. I am merely trying to do the right thing and send him the right pieces if he claims they are wrong.
I offered to send these without even seeing or having the supposedly wrong ones sent back. What more needs to be done in order to avoid a public Lynching?
There needs to be a line between customer service and a customer recognizing who is in the wrong like Adam said above. It is all too easy for an installer to screw up and since they did not provide the kit, it is not their problem.
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I am thinking the installer is the weak link...