Quote:
Originally Posted by Moonsault
Again, I can account for the ability of the installer. However, this is neither here nor there. As I mentioned, there is NO way these stripes could be applied to look like the implied graphic. It would make no difference if I did it personally, my installer did it, Mr Rider did it, or anybody on the face of this earth did it. My point is they do not install straight. Yes, there has to be a slight curve to the design to account for the contours of the hood. But there is NO way you can install them and have two perfectly parallel and equal width spaced stripes. Take a look at his graphic of the stripes and imagine how they will fit when laid onto the hood with the large central bulge - it is only going to amplify the outer curve of the stripe regardless.
We did discover there was a mistake with the spoiler stripe - it was too wide to correctly line up. So who is to say that the design of the hood stripe is not flawed which accounts for the over-curvature and the spacing? I am not trying to bash Mr Rider's technical design ability (as he is clearly very talented) but this is how it is.
I am just trying to get my money back and move on as this is stressing me out and is just piling upon my overall disappointment and frustration. I have further in the last several hours been called an impatient prick and slammed for even bringing this up. The truth is after waiting so long for this car I wanted it to be perfect. I hope others can sympathise with this. And I have spent $600+ on stripes, and then installation, and all I have is drama and stripes that aren't working out. Can you imagine how I feel?
I would just like to have a refund, close this door and move on, and as I have never once used derogative language against anybody else I would appreciate it if others would do the same. I do not relish being called an impatient prick thank you, and I am sure you would not either.
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MoonSault,
I can understand your position and frustration. But YOU attacked Rider in your initial post. You said your installer said the vinyl was poor quality and the cut was incorrect.
Let address the cut first. I will give you the benefit of the doubt. The graphic was cut wrong. Rider has offered to send a replacement free of charge. Sounds like a reasonable and fair solution. I say this because you said you wanted the stripes on your car and you will have them on your car with the replacement graphics.
Now lets address the quality. YOUR installer is dead wrong!!! I had Riders vinyl installed on my front windshield of my Charger for 2 1/2 years. It was my first install and I followed the direction. I had no problems with it. The vinyls have been subjected to the weather of MD for 2 1/2 years. MD gets all four seasons. It gets up to the mid 90s in the Summer and low teens in the Winter. It rains all Spring and the leaves and debris fall in the Autumn. The vinyl was as close a match to my TORRED Charger as it could be. I had NO fading or bleaching of the vinyl. I washed and detailed my car at least once a week during good weather and every other week in bad weather. I had no issues with vinyl.
There are probably many people over at the charger forum that can vouch for the quality of Riders vinyls. Riders customer service is second to none. Ok maybe one but his CS is top notch. I ordered my stuff on a Monday and had my stuff by Wednesday. Not only that, Rider emailed me and let me know when he shipped and when to expect my delivery.
I have to say that you should be a little more selective with your accusations of poor quality. It sounds to me that Rider is doing the right thing by offering to replace what you/your installer call a defect item. If you really wanted them, it would seem to me that this would be a good solution. Hmmmm.
For those of you wondering if you made the right decision to buy from Rider, I would say "yes you did". I have had nothing but GREAT experiences from Ryder and his product.
Here is my car:
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