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It all sounds fishy to me. From all the disscusions it seams like the Installer didn't know what he was doing. It sounds like this thing played itself out over a couple of days. It's not right slamming someone and hurting his buisness because he didn't answer your email within 5 minutes. If the guys products were crap, this is not the only post you would see about him.
Maybe moonsaults new car payments are hurting right now and really needs the money back.
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