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I think if folks read your feedback on Ebay, like I did even before this thread was started they will see multiple positive comments in the feedbacks. Autoguy, let your customers's experience speak for your product. One or two customers can come up with complaints that are legit and need special attention, so-be-it, you do what you can to assist them, however, if they start hurting your business calling you a crook and your product poor quality, then it is time to step back take a breath and just post your ebay profile for everyone to read. You deal civilly with civil customers, you can not deal with uncivil ones at all, they will have no couff and will drag your name down. I have seen a customer get so irate at a car dealer, they painted their car Yellow and wrote LEMON all over it, then parked it across the street from the deal. It turned out the problem was a non warranty issue on a car that had over 36k miles on it and would have ended up costing the customer less than 100 dollars to repair. He probably spent that much is cheap house paint and a brush to slap on the paint. He took a car valued at a few 1000 dollars even unrepaired and turned t intoan unsellable eyesore. This was several years ago before I was involved in the business, but even then I saw through it, and realized there was probably a more sane version than was being told by the car owner.
Take my advise let your performance history do the talking post your ebay profile in response and let others decide based on a huger consenus than one customer.
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