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Wow, there's two ways that I know of. The first is they just go into their program which I think is called GM workbench. They enter your order number and maybe pull down a tab or two, its pretty self explanatory, i have seen it done and i have a printout of the screen which would have the file path on it. i will post tomorrow if i get a chance, your sales guy must have just never done it. The second way is your sales guy can call dealer services and they will give it to him. I had to push my sales guy a bit to do it but he did.
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