Quote:
Originally Posted by Lazzzr
So I'm asking everyone what's your thoughts on what they really do for us?
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In my experience, not much. They thank you for buying a GM product, they'll call the dealer and then call you back if you're lucky and tell you not much of anything. If they have helped anyone, then great. But it's not much more than a call center based on personal experience. They always tell you to call them with any concerns, but it quickly turns into a brick wall.
To put it simply, I haven't heard or read a whole lot about how much of a great help customer service was for people. Not saying they're not helping someone, but it was never me.