[95birdible]

The first level reps are just lip service. In order to move up the chain, file with the BBB. Then you will be in contact with GM at least twice a week. Once you file with the BBB, make sure of the resolution that you want and do not waver from it. And might I suggest if you want to keep the car, put in the filing that you want an extended warranty on the top, mechanism, and everything associated with the Top.