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classicrockr · 04-24-2013, 07:04 PM

OK everyone. Although unable to get a buyback/trade from GM, I’ve arrived at an acceptable alternative. What I’m about to list is a chronological history of my problems/issues and the steps taken to fix them. I’m doing this to say that I believe GM does try to please us to a certain degree. However, I believe that some service departments & dealerships make it very difficult.

November 2011 – Purchased the car in Orlando FL while on vacation (lived in NC)

December 2011 – Windshield replaced due to a crack. 2 days after I got it, my purchasing dealership told me it was a factory defect in the windshield, but I had to leave town & didn'tahve time to leave it for repairs. Dealership in NC told me it was from rock chip, but replaced it anyway for free. ONSTAR & compass reprogrammed (it was telling me I was in the ocean)

Jan 2012: New outer door swipes (window strips) ordered due to permanently creasing. Parts also ordered to fix “V” marks on both sides

Feb . 2012 (3 visits, 1 dealership):
• Door swipes fixed. Rear window motor replaced & invoice states the “top frame assembly replaced per bulletin E”, but service department told me they only replaced the fabric of the top.
• # 5 bow replaced, Headliner re-attached & weather stripping reinstalled into “J” channel

March 2012:
• RR speaker replaced due to bad connector. “V” mark appearing again

June 2012:
• Weatherstrip on 5th bow (base of convertible top in rear) replaced due to misalignment

Now, between June 2012 & Jan 2013, I contacted the BBB & got an extended warranty that went for 3 years/30,000 miles from the date of issue. In Jan 2013 I moved to FL.

March 2013:
• Contacted FL lemon law offices, who sent claim to NC lemon office since car was still registered in NC.
• Hole appearing in roof above driver seat. This was from the top flapping against the rear frame when lowered. The dealership messed up the install & put on my invoice that I had “manually adjust support straps when raising/lowering top. Needless to say I took it to another dealership, who fixed it properly.

All time involved in repairs kept the car from me for approx. 7 weeks. I just got a settlement agreement from GM. $2,700 cash for me & $2,500 for the lawyers. At this point, my extended warranty is still intact and I know I can’t get anything else from GM.

I hope this helps anyone who may be having problems. This was not meant to give anyone any kind of leverage (hey GM, you did THIS for one guy, why don’t you do it for ME?) to get GM to give them anything. Each case is different and will get different responses from GM.

04-24-2013, 07:04 PM	#1
classicrockr Pills are for Pansies Drives: 2023 2SS Red Hot Vert Camaro Join Date: Jul 2008 Location: Citrus Springs FL Posts: 1,296	My Vert experience & settlement with GM OK everyone. Although unable to get a buyback/trade from GM, I’ve arrived at an acceptable alternative. What I’m about to list is a chronological history of my problems/issues and the steps taken to fix them. I’m doing this to say that I believe GM does try to please us to a certain degree. However, I believe that some service departments & dealerships make it very difficult. November 2011 – Purchased the car in Orlando FL while on vacation (lived in NC) December 2011 – Windshield replaced due to a crack. 2 days after I got it, my purchasing dealership told me it was a factory defect in the windshield, but I had to leave town & didn'tahve time to leave it for repairs. Dealership in NC told me it was from rock chip, but replaced it anyway for free. ONSTAR & compass reprogrammed (it was telling me I was in the ocean) Jan 2012: New outer door swipes (window strips) ordered due to permanently creasing. Parts also ordered to fix “V” marks on both sides Feb . 2012 (3 visits, 1 dealership): • Door swipes fixed. Rear window motor replaced & invoice states the “top frame assembly replaced per bulletin E”, but service department told me they only replaced the fabric of the top. • # 5 bow replaced, Headliner re-attached & weather stripping reinstalled into “J” channel March 2012: • RR speaker replaced due to bad connector. “V” mark appearing again June 2012: • Weatherstrip on 5th bow (base of convertible top in rear) replaced due to misalignment Now, between June 2012 & Jan 2013, I contacted the BBB & got an extended warranty that went for 3 years/30,000 miles from the date of issue. In Jan 2013 I moved to FL. March 2013: • Contacted FL lemon law offices, who sent claim to NC lemon office since car was still registered in NC. • Hole appearing in roof above driver seat. This was from the top flapping against the rear frame when lowered. The dealership messed up the install & put on my invoice that I had “manually adjust support straps when raising/lowering top. Needless to say I took it to another dealership, who fixed it properly. All time involved in repairs kept the car from me for approx. 7 weeks. I just got a settlement agreement from GM. $2,700 cash for me & $2,500 for the lawyers. At this point, my extended warranty is still intact and I know I can’t get anything else from GM. I hope this helps anyone who may be having problems. This was not meant to give anyone any kind of leverage (hey GM, you did THIS for one guy, why don’t you do it for ME?) to get GM to give them anything. Each case is different and will get different responses from GM.