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Old 05-09-2013, 08:21 PM   #49
Chevrolet Customer Svc

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Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 9,328
Originally Posted by DropTopZL1 View Post

I have not contacted GM customer service yet. I left a message with the General Manager at Don Hewlett Chevrolet which happens to be Don Hewlett. I am trying to get this resolved through the dealership before I escalate it. Unfortunately this is the second new GM vehicle I've purchased with issues that couldn't be resolved easily by the dealerships. I had to pursue lemon law on the new CTS-V previously. I had zero problems with my C6 Z06 but needed a back seat so I traded it in on the 2013 ZL1. Hopefully the general manager will be able to help but if not, I may need GM customer service.



I understand and just wanted to inform you that I am here to help in any way I can. We partner with our certified GM dealerships in an effort to satisfy each customer. If you like, I could contact your dealer to understand the situation better and to provide an update for you. Let me know if there is anything I can assist with moving forward and I will exhaust what resources I have.

Reggie B.
Chevrolet Customer Care
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