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IF the dealer incurred no cost in the transaction, AND you signed no paperwork the federal trade commission does not permit them to keep the deposit. However if they located you a car and had it in route they can CLAIM an expense even if it never made it to the dealer. If your deposit was not refundable in full it HAD to be explained to you and noted on your receipt according to the FTC this is for anything and not just an automobile. You can handle it one of two ways - 1. IF you have not approached the dealer and got an answer then do so, if the answer was no ask for their dealer number issued by the state. IF they do not give it to you find a car with their dealers tag if it applies and get a tag number and you can use that. Report the dealer to the licensing agency in your state, the dealer will get a call and the agency will send you through the state consumer advocate for additional help. 2. You can call your bank if you did it on a credit card and report the failed transaction and the credit card company will typically sort through it for you - NOT debit but credit - never put a deposit with a check, cash, or debit as it is harder to deal with.
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