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Had this happen to me and have posted numerous times about how XM and Chevy can not get together on this deal.
My window sticker stated 12 months as well, and the website which I printed out also stated this. Chevy escalated the situation for me and got things straightened out before XM shut off my radio after 3 months lol. I then emailed XM(the link NYRfan posted), and a kind gentleman not only got my Xm radio back up, but gave me another 12 months for all the time and aggravation I spent.
XM has to be the worst company to contact via phopne, but emailing them was a breeze. Good luck and fight the good fight!
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