Thank you for the feed back, I do appreciate it. I understand your frustrastions for I have been there myself. I have been ordering parts for almost 30 years and I have walked in your shoes too many of times. You name it, I lived through it. So I know first hand how important customer service can be. I was hired to bring better Tech support and customer service to RPI Designs. Like I metioned in a previous post I have been working at SLP for 15 years as a technical sales rep, so I understand the manufacturing as well as the retail side of the business. Starting June 10th I will be starting and my main objective is to be here for the customer, whether you have a question about a part, would like to place an order or you have a problem, please give me a call or email. I will also be monitoring the message boards as well (I have to be honest, in the past I have not posted a lot on the message boards that I am a member of, so this part I need a little help with at first, but I will get up to speed shortly) We also are improving our phone system, one that will better manage phone calls so you have the oppurtunity to talk to me or you can leave a message and I will call you back as soon as I can. I promise. For the people that have had problems with RPI Designs in the past, the ones that say "I will never buy from you again" once again I understand your frustration. If somehow I can help you, please email your phone number to
don@rpidesigns.com and I will call you to see what I can do. Like I said I am a car guy, I enjoy working in the automotive business, it is all I ever done. When I am not at work I am always working on the race car,its not a camaro but it does have a LS3 in it, if you would like to take a look you can check it at
www.gtoroadracer.com . If you have any questions or sugestions please let me know, we are going to improve and we appreciate your support and feed back. Thanks, Don