Quote:
Originally Posted by Jekyll-N-Hyde
First off im deeply sorry to hear about you bad luck with this magnuson supercharger! I understand when folks throw choices of wording out there that you dont like it gets you all steamed up however I can also say as im sure you already know thats a way to get them to say oh well try calling back.
I am a Former UPS driver as of a few years ago the best thing to do is Call Magnuson and be cool as soon as someone answers say I need a manager when the next person gets on the phone ask if they are a manager keep asking until you get one tell them you sent the SC back through UPS ( next day ) there company wrote the paper work up therefore they need to contact UPS to find this product. Its not lost for good. UPS scans everything as it gets on the truck and as it is taken off a truck. IT may still be at the hub. With magnuson getting the info to UPS in half a second UPS can tell where it is make a phone call and verify.
Dont mess with folks who work the phone or customer service ask for a manager ( and keep calm ) I learned that the hard way lol
btw magnuson cant keep that tracking number from you as you paid for it so if they dont want to hand it over I would nicely ask for a refund or a new supercharger.
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^^ this was exactly my thoughts! I don't work for Ups but I have been in retail Management for 25 years. I would have hung up on the irresponsible lady that couldn't take care of the situation and immediately got in contact with a supervisor.
I would agree to start off calm, but when push comes to shove, calm don't always work! You have to demand someone trace it down. It was too expensive to just wait and see. Like that lady said, "it's showing in transit"?
Duh it was suppose to be next DAY!