Getting waaayyyy off topic butttt.....
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Originally Posted by fbodfather
Please ....I'm begging you.....
What makes you think GM does NOT want to share info. with you?
We share more info. on this site in a week than some manufacturers have EVER shared.
There are legal reasons why things happen.
And lest you forget: GM does NOT own a pocketbook -- the 'pocketbook' used to be our stockholders........that's changed a bit......and now YOU own a piece of that pocketbook.
Nothing is ever as simple as it seems. Trust me on this.
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I think you guys are doing great with the info sharing now on here. The problem is that there is no process for a customer to track their car, other than their dealer. Even then, the dealers are often unable to find out some info without calling the DBC and even then may be unsuccessful. In the year 2009, why is all this phone tag necessary? It could be a simple web form accessible to customers that allow customers to input their order number and something like their zip code to validate and prevent bots and just simply print back the info. ONE developer could make this happen in a few hours. We have created hacks, with some help from GM, to get around this, but why can't this just be done the right way? Camaros aren't the only cars that are ordered. I realize it's a small percentage of total sales but it's a percentage nonetheless. ALL customers that order cars have a right to know what's going on without hassling their dealer!
But as has been explained to me by John, apparently the dealer is the actual customer and even though the consumer's name is on the order with all of their information, the order still "belongs" to the dealer. Therefore, GM really shouldn't be sharing any info about a "dealer's" order with some third party. I find this to be utterly wrong. The customer's name is on that order, it's theirs. It's a "customer sold order". They have every right to know what the status is and not be forced to annoy a middle man. Some dealers don't mind but many others do. Even the helpful dealers on here have said that once a week is more than enough and much more would be considered annoying. Why can't the customer check on their order status or hourly if they have nothing better to do with their time?
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Originally Posted by Chrisrp454
My build weeks is 7/20.
On sharing info.
1) I have heard nothing of the issue with the M6 from GM.
2) My dealer has heard nothing from GM on the issue.
3) I have to look up the info on the internet myself to find it out.
So that might be why we the BUYERS, think GM is not telling anything??
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1) you have heard of the issue from GM if you're reading this thread.
2) Correct. Most dealers couldn't care less about a temporary holdup. The ones that do can read the internet.
3) Yes. I don't see the problem with this. They're trying to give us information directly without playing the telephone game of distortion with dealers! I, as you should as well, applaud them for this.