Quote:
Originally Posted by tonyko1
I still remember "tramtwo's" woes, it would have been comically funny if it wasn't so tragic. He took it better than most... Tram buddy, chime in, how the 1LE ?
I love my vert, first one, and if something does go wrong, this and other threads is documentation to our problems. I want nothing but my top to work, not leak and not look like a cat crapped it out after a low fiber diet, ha. I really want to think GM/Chevy are trying to do the right thing, I really, really do.
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Thanks. The 1LE is the best car I have ever owned (not a paid endorsement)
I had a chance at the fest to speak at length with many on the Camaro team. The talks started with the 1LE and quickly went to my buyback story. A few things became clear to me as I am aware of a few tragic stories that did not end like mine in a MSRP to MSRP buyback.
First off these guys truly care, way beyond just pride in workmanship anyone who doesn't think so is wrong.
Lets just do it this way and you decide... here are direct quotes...
" We had to buy back a lot of the early 2011 cars, a lot!"
"The pressure to release the already delayed 5th Gen convertible was tremendous."
"The replacement vendor for the top was playing catch up working with a design they had almost no input on."
"The folding mechanism for this car is unique and very complicated as tops go... mainly to preserve and mimic the hard top lines as close as possible."
"We could have done a much better job of communicating and training our service partners."
" We simply are not in a position to replace vehicles for everyone who bitches about their car."
"After reading your thread it was obvious you were not exaggerating your problems OR the love for your SS Camaro Convertible. I just knew SOMETHING had to be done, our engineers agreed it would be impossible to make you whole given the amount of time the car took on water and the volumes. Although it (your case) was technically a dealer workmanship issue, we all agreed something should be done."
(so grateful my story got heard I could not have done it without this site, the fb site, its members and those who were already in the trenches.... thank you 
)
I will add here that there were conversations that were had on my behalf in an attempt to put me back in the car I loved not another Camaro, but the car that I loved. I know you guys get it.
My longest conversation at the fest...was with an engineer and his wife who had driven down to the fest in a 1LE. I am sure we talked for over a half hour. And although these guys have to stop short a lot in conversations, not being able to speak freely as it were, there was/is no doubt in my mind that they really want every Camaro owner to feel as I do now about my 2013, it is the best car I have ever owned.
If I had any advice whatever, it is to not make it personal, to
use the process. Document and share everything and only escalate as a last alternative.
I miss my 2011 so much, but I don't miss the ownership experience.
