Quote:
Originally Posted by JusticePete
Guys,
Thanks for the comments. I needed to hear from outside my house. We always do more than we should when it comes to service. Sometimes we fail. This time it was some of both. Next time, we'll bend the rules to the benefit of the client and improve our execution. Everyone expects great parts from us, but the guest experience is the most important thing we we make.
So why is there is still a little voice whispering in my ear... send him a tracking number, but ship it to the wrong address.
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I like the hidden message...
Tough situation Pete.... Number 3 has it right, chalk this one up as a learning experience.
Y'all could move Pedders to WA and I could help run your customer service... just sayin.