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Quick update - The dealer spoke to the field engineer and he got some interesting information in relations to replacing the entire mechanical assembly.
He was told that to replace the assembly it would require pulling one off the production line, and that they are not currently in active production. They did issue them a 2014 completely redesigned top and are supporting the install. If the issues persist after the installation of the new top then they have offered to pull an assembly when they go back into production (no ETA).
You will notice that my initial post was some time ago. I told the dealer to take their time and do their best. That and they are dealing with a top replacement, trunk lid rubbing, paint flaking, and the finish rubbing off an internal piece…. I will be lucky to see my car in the next two weeks.
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