Quote:
Originally Posted by GearheadSS
First, contact Chevrolet Customer service and get the situation escalated within GM. They will take this seriously.
Second, lawyer up.
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Exactly. Make sure that you get in touch with a decision maker, not a customer service rep. This involves writing a letter (sent via USPS, not email) to higher-ups at GM. They need to punish this dealer or at least force them to give you a new/newer car. Perhaps GM does this as a gesture of goodwill.
In the past when I have had problems with a company, even a big company, I have written letters to their executive offices. Sure, the mail is screened, but I always get a favorable response from the company. The executive usually has a "fixer" who goes out of their way to fix things for you.
Two other things you should do:
1. Lodge a complaint with the Better Business Bureau. Businesses hate having unresolved complaints on the BBB website. The dealer is no different.
2. See if your local news/paper has a "shame on you" type of segment. It's a long shot, but if you get to tell your story, it may shame the dealership into stepping up.
BTW, has the dealership already said that they won't give you a newer car? They should be going overboard to make this up to you.
If they don't, I'd raise holy hell. No reason you should be in this situation!
Good luck.