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When I was in the GTO world a friend's GTO with twin turbo and upgrades (worth est 55-60k to owner) was wrecked by the dealer I went to (always provided me great service and helped with my GTO mods). Very similar situation with a young employee joy riding and wrapped it around a tree. The bigger problem in that situation was because the car wasn't stock. Dealer tried to replace with a newer GTO but clearly the owner turned it down. After lawyers and a few phone calls he ended up with a free Cadillac rental and a settlement worth very close in value to what he had in the car. Short story, these things happen sadly. Typically the dealerships aren't full of bad people, just one bad apple. Of course the dealers are a business and want to minimize losses but eventually they'll settle close enough to the customers request to keep from destroying their name. A dealership these days can't afford to have their names drug through the mud on the internet.
Best of luck.
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