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I hate dealerships. I was at one for my 2000 SS that i took in for service and the tech asked me to come in the shop while walking back there I saw a porter fishtailing a vett around the corner. I jumped out in front (at a safe distance) and almost had to be restrained by my tech from really losing it. Even though it wasn't mine that porter (who usually are the youngest employees at the dealership) learned my love for everyones car.
Also I learned that you can take your car to any GM dealership for service. I use my local Cadillac dealership , they seem to take more pride in there customer service.
Good Luck and Lawyer UP
Finnaly a poster board and some pictures standing just outside there property goes a long way as everyone goes into the dealership. Its hard not to question the service tech on why some crazy guy is saying you guys wrecked his 60k car.
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