[heymatt]

Just read this all the way thru.
All I can say is, this dealership as a business, stands to lose more than the cost of a new ZL1.
Stand up, say my employee f*d up and fix the problem.
OP, looks like the dealership has shown how they plan on handling it. Stall, stall, stall.......
Until you get tired of the BS and settle for whatever crumb their offering.
If this service writer did this with your car, you can bet your last dollar it's not the first time!
Employer records could show patterns of abuse, making the dealership culpable because they knew of prior incidents and did nothing to prevent future incidents.
Time to play hardball.