Quote:
Originally Posted by Bell040
That's where I disagree.
They allowed this employee access after hours (claiming he needed to get a phone charger or something), and access to the vehicles keys, and... they must have no security guard, or alarm that sounds when the bay door opens after hours. The police didn't even charge the guy with anything because it was in the dealers possession.
If I was fixing a computer for a freind (charging him money), and my son takes it.... and drops it in the pool... I consider it my fault. I would be buying my friend a new computer. Not trying to figure out what insurance thinks the computer is worth.
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I agree on your scenario of course I buy the friend another computer too. Even if I WASN'T charging him.
And I understood this guy to be the service writer with typical service writer access. Like I said, we do not have all of the facts. But, again, you are saying that the owner needs to spend the night and live at the dealer. So what if the security guard did it? Same thing right. So it doesn't matter who did it, if they broke in unauthorized then you would hold the dealer accountable and liable above market value. I would not.
Right thing to do, sure. Because the car had such low miles on it. But I"m curious what you'd do if the car had 50k miles on it? And was in perfect shape?
We can agree what we'd do. We just disagree on what the obligation officially should be.
Quote:
Originally Posted by jhoop302
For the record, the car was a TWO-OWNER car, not a one-owner car like the dealer told us. The dealer NEVER mentioned the front end damage--my wife found that out on her own. WE paid $55 for the CarFax--the dealer never offered one. The dealer also did not mention that the car had aftermarket tinted windows, aftermarket emblems, and NO DOCUMENTATION. The car just looked like it had been run hard and put away wet. My 10K tires still had over 60% tire life remaining. The so-called replacement needed new tires at 13K miles.
If the dealer had bothered to sit down with us and offer a few options in cars, maybe we would feel differently. But THEY chose the car (a trade-in) that THEY wanted us to BUY from them. Even $4000 (feel good money) was not important to us. We would have gladly PURCHASED an equivalent replacement with no "feel good" money. Money is not everything...
At any rate, a retired GM exec called me today to let me know that GM IS involved now. It is our understanding that the matter will be resolved to our satisfaction next week. And GM will make sure that we are treated fairly and equitably.
If anyone happens to call First State Chevrolet, the receptionist is named Norma. She is a real sweetheart and does not deserve to be disrespected, so PLEASE do not give her a hard time.
Thanks,
John
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You came to this forum with the sole purpose of getting your story out there. And so you have and I hate this for you. God, I can't imagine. The decision alone to let go of the classic I'm sure was torture.
To ask for a whole brand new car is a ballsy if you understand that the dealer had no desire to have a crazy employee break in and steal it. But I think fair.
But like I said, YOU have to be happy with the offer. And you were not and that's perfectly fair too.
But to see the dealer as villains who are out to screw you I think is wrong. At least with the info you have given us.
I'm sure GM wants this to just go away. Hopefully you'll get your new car.
And hopefully you'll stick around here and join the fun.
