Quote:
Originally Posted by bbenavitz
The most interesting aspect to this situation is the OP is using social media to put pressure on a business owner to try and get what he wants.
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I don't see a single threat. The OP simply publically documented a situation, and how it was handled. I don't see the OP posted this thread at tons of other sites. I don't see him emailing Yahoo, Autoblog, Jalopnik, etc. Clearly if the situation was handled fairly, it wouldn't be news. However 1st State Chevy clearly hasn't learned a damn thing about customer service in their years of business, so sadly now they are learning the hard way. I think I learned in a very low level marketing class that an happy customer tells a couple friends, but a pissed off customer will tell dozens of people. The internet has brought people closer, and this is the outcome.